Music On Hold & IVR

Professional voice-over and music mixing

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What & Why?

Professionally made Music On Hold and Interactive Voice Response recordings ("press 1 for sales" etc) can boost your sales and strengthen your company image. You may think "but we don't aim to leave our customers on-hold". However, on average 70%* of daily customers need to be transferred to the correct person or momentarily placed on hold while consulting with a colleague, and these precious 20 seconds should be used to your sales advantage. These 'on-hold' moments are a chance to tell your captive audience more about your products and services (new or existing), boast about your USP and strengthen your company image. After all, if telephone calls are an important way of communicating with your customers, shouldn't your telephone system sound as professional as your business cards look? < (* AT&T/CNN survey)

"Voice & Music" mixer

From below, find a voice (and music track) that reflect your company's image.

- mix together - VOICE     &    MUSIC

The music tracks above are short, low quality loops with moments of distortion for copyright purposes.

Examples

SHOWREEL A two minute selection of productions to demonstrate various brand images and styles. Our professional team of audio producers can do the same for you. Scenarios    TWO VOICES You may find that alternating between a male and a female voice throughout the script strengthens your audio brand image.    TWO TRACKS Vary your recorded messages with two or more music tracks. Every now and again we'll crossfade between your chosen music tracks.    BRANDING We'll tailor make your on-hold marketing to 100% match the way you'd like your callers to perceive your business image.    EDUCATE You’re a stationers. Your caller on-hold knows you do pens and rubbers, but did they also know you have very competitive printing and copying rates? Does your business have a unique selling point worth boasting about, which wouldn't naturally crop up in a normal phone conversation?    INFORM Let your callers know that you'll be present at a trade fair soon or hosting a special event. Use the time they're on hold or being transferred to subtly inform your callers of those extra reasons why it pays to be loyal to you.    ENTERTAIN Either way, if you write the script or we do it for you, why not weave in some witty lines to show company's personality? This can make your customers time on-hold sail by even quicker. Music On Hold doesn't have to be boring!