Sword Networks supply Call Recording Systems

There are many benefits to having call recording in the business environment.

Resolve Disputes – Simply and easily retrieve the recording to see what was said or nor said.

Guard Against Abuse – Protect your staff from abusive or threatening behaviour by informing all callers that calls will be recorded.

Make Training Easy and Fun - -Pick the good calls and show staff how to do the job well.

Raise Standards – When staff know their calls are being recording they are unlikely to provide sloppy or off hand service.

Understand Your Business – Perform spot checks at any time and hear for yourself exactly what your customers are experiencing on a daily basis.

It is recommended that a line or extension without recording is provided for employees to make private calls.

· Stereo Recording

· Easy Retrieval of calls by user

· Passive or Active Recording

· Track the call in its entirety

· Add notes

· Flexible Access

· Secure Access

· Encryption

· FSA Requirements

· Cost Effective

· In-Built Alerts

     
    

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